No better product
My website was hacked yesterday morning and needless to say I was infuriated! My first inclination was to look for a product to audit my existing security and notify me of potential exposure. After an extensive search, I found Securelive.
After reading the description and realizing how innovative this solution was, I had plenty of "what if" questions. Usually, when a potential customer has questions, you are directed to a support forum or asked to submit an email which usually is responded to incomplete, and in poor translated english several days later.
So when I called th TOLL FREE number and was immediately routed to a software professional who answered ALL of my questions. I had the pleasure of speaking with Jeff Brown, the lead developer for the software solution I chose. This man spent hours with me, understanding my situation, educating me on his company's software and suggesting ways to optimize my security needs.
During setup, I had some backend issues with missing files and changed configurations I beleive resulted from my afforementioned web breach. As I was trying to navigate through it all, Jeff took time to give a follow up call, as he stated he would keep an eye out for my activation info once I installed the nodule. Very timely indeed! I gave a brief rundown of the issues I was facing, and within seconds, I was not only guided to the files & folders that needed correcting, but I was educated as to the usual methods behind such attacks.
To say this dev was "very knowledgeable" would be a gross understatement. He probed for pertinent information that would've taken me a half hour to explain and got straight to the issues.
Anticipating my security needs, he made me aware of a useful add-on product that would enhance my security further. What happened next was truly an anomoly of the software industry.
By tactfully determining my new site wasn't currently generating enough revenue to cover the add-on, HE suggested I hold of on that purchase. Effectively foregoing profit by upselling (which is an instinctively necessary quality of any good marketer or salesman)to make sure my site was protected and profitable! THAT JUST DOESEN'T HAPPEN IN TODAY'S MARKETPLACE, especially in today's economy.
He spent further time walking me through the functionality of my software purchase, demoed a simulated hack on my site, (not some pre-fabed, perfect scenario dummy site)and showed how to view the analytics of the hack!
I'm sorry that I spent most of my review covering the ever important support factor, and the above & beyond service I recieved from SecureLive. But from a small business owners perspective - Service and support beyond the sale is golden! As far as the software, you're not going to find a product so comprehensive and thorough. So much, that you not only have the knowledge that your site is 98.9% protected, but with the analytic tools, you are actually empowered to identifiy your would-be-hacker right down to his city, zip, ip and other pertinent info. You just can't get that anywhere else! So yeah, the software sells itself. Sorry for the long read, but I truly felt compelled to take time (which I never seem to have any of) and urge anyone with the need for comprehensive site security and support to take advantage of this software!
